Privacy Policy

FASEL Maintenance Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

FASEL Maintenance Ltd provides electrical installation, inspection, testing, maintenance, and related services for domestic and commercial customers.

We may collect and process the following information:

• Name
• Address
• Telephone number
• Email address
• Property details
• Billing and payment information
• Information related to quotations, invoices, certificates, and reports
• Communications between you and us

We may also collect technical information when you use our website, including:

• IP address
• Browser type
• Device information
• Cookies and website usage data

We use your information to:

• Provide quotations and carry out electrical works
• Issue invoices, certificates, and reports
• Respond to enquiries
• Arrange appointments
• Maintain customer records
• Comply with legal and regulatory obligations
• Improve our services and website

We will only use your personal data where we have a lawful basis to do so.

We do not sell your personal information.

We may share your data with:

• Accountants and professional advisers
• Certification bodies such as NICEIC / Certsure where required
• Suppliers or subcontractors involved in your project
• Payment providers
• Government authorities or regulators where legally required

All third parties are expected to keep your information secure and confidential.

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Your information may be stored electronically or in paper format and is only accessible to authorised persons.

We retain customer records, certificates, invoices, and related documentation only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Maintain compliance records

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

If you have any questions regarding this Privacy Policy or your personal data, please contact:

FASEL Maintenance Ltd
South West London
Email: info@fasel.co.uk
Phone: 07925619261

We may update this Privacy Policy from time to time. Any changes will be posted on this page.